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Responsible Gaming

Responsible gaming is a core value at stay-casino.games. We are dedicated to promoting a conscious approach to gambling entertainment, empowering players with information and control over their gaming activities. Our goal is to ensure all users enjoy online gaming responsibly and are supported through effective player protection measures. If you have concerns about your gambling, or need support, our player care team is committed to assisting you at every step.

Risk Awareness

OBSERVE: Under Australian regulatory requirements and industry best practices, operators must actively inform users of the potential risks associated with gambling. EXPAND: Staycasino recognises the obligation not only to provide entertainment, but also to identify and communicate the signs of problematic gambling. REFLECT: This section equips players to recognise early warning indicators and to self-assess their gaming behaviour.

Recognising Problem Gambling

  • Frequent Betting: Regularly spending more time or money than planned on gambling activities.
  • Preoccupation: Thinking persistently about gaming outcomes or strategies outside of play.
  • Chasing Losses: Attempting to recover losses through increased betting.
  • Neglecting Responsibilities: Prioritising gambling over work, family, or social obligations.
  • Financial or Emotional Distress: Experiencing worry, guilt, or anxiety related to gambling.

Self-Assessment Test

Consider the following questions to evaluate your current relationship with gambling:

  1. Do you often gamble more money or for a longer period than you intended?
  2. Have you ever tried, unsuccessfully, to cut down or stop gambling?
  3. Is gambling causing you financial difficulties or damaging your relationships?
  4. Do you feel restless or irritable when trying to reduce your gambling?
  5. Do you conceal your gambling habits from others?

If you recognise yourself in several of these behaviours, we strongly encourage you to access support services or use the self-control tools offered on stay-casino.games.

Regional Compliance Note: In line with AU regulatory directives, staycasino integrates industry-standard risk communication and self-assessment support.

Limits & Tools

OBSERVE: Australian law encourages licensed gambling operators to enable practical, self-directed limit-setting mechanisms. EXPAND: Staycasino has implemented responsible gaming tools on stay-casino.games, allowing for user-driven control over monetary and time commitments. REFLECT: The following features offer effective safeguards for maintaining a healthy balance.

Deposit Limits

  • Setting Deposit Caps:
    • Log in to your account at stay-casino.games.
    • Navigate to 'Personal Account' → 'Responsible Gaming' → 'Limits'.
    • Choose daily, weekly, or monthly deposit limits.
    • Enter an amount within your financial means.
    • Save your preferences; changes take instant or scheduled effect up to 2025, as per system confirmation.

Time Spent Controls

  • Session Timers: Set maximum continuous play periods (e.g., 1-4 hours) under 'Limits'. The system will notify you when your limit is reached.
  • Time-Out Option: Take a pause by activating 'Time-Out' in your player profile. Choose a break between 24-72 hours. During this period, account access is temporarily disabled, and play/transaction functions are unavailable.

Legal Obligation: All limit settings are strictly enforced. Reducing limits takes immediate effect. Increasing limits is subject to a 24-hour cooling-off period in accordance with AU responsible gambling standards.

Self-Exclusion

OBSERVE: Under both Curaçao license requirements and AU regulatory best practices, a robust self-exclusion regime is mandatory. EXPAND: Staycasino provides confidential tools on stay-casino.games for account self-exclusion from six months to permanent exclusion. REFLECT: The following process empowers players to block access if required, and outlines all legal and practical effects.

How to Self-Exclude

  1. Log into your account on stay-casino.games.
  2. Access the 'Personal Account' and select the 'Self-Exclusion' section within 'Responsible Gaming'.
  3. Choose the self-exclusion period: 6 months, 1 year, 5 years, or lifetime (until end of 2025 or permanently).
  4. Confirm your decision. You will receive a confirmation notice by email.
  5. For assistance or manual processing, contact [email protected].

Consequences of Self-Exclusion

  • Account Access: You will not be able to log into your account, deposit, or play for the duration of the exclusion.
  • Withdrawals & Refunds: Any remaining balance can be withdrawn before self-exclusion takes effect. Refund requests post-exclusion require contacting support and are subject to case-by-case approval.
  • Re-Activation: Only possible after the selected period expires. Permanent exclusions cannot be reversed.

Legal Disclaimer: Staycasino is not liable for any gaming activity on alternative accounts or platforms during the exclusion period. All self-exclusion requests are confidential and processed promptly in accordance with AU and Curaçao standards.

Support Resources

OBSERVE: AU regulations and global industry codes require gambling operators to provide access to independent support organisations. EXPAND: Below are recommended resources for players and families affected by problem gambling. REFLECT: Each organisation offers confidential, impartial assistance.

  • GAMCARE (UK/Europe): Counselling, self-assessment, and advice for those impacted by gambling.
    Website: www.gamcare.org.uk | Helpline: (+44) 808 8020 133 | Email: [email protected]
  • Gambling Helpline Australia: 24-hour phone and online counselling, self-exclusion assistance, and family support.
    Website: www.gamblinghelponline.org.au | Helpline: 1800 858 858
  • Gamblers Anonymous: Peer support groups with meetings across Australia and globally.
    Website: www.gaaustralia.org.au
  • National Gambling Helpline (EU): Confidential help, advice, and practical tools for harm reduction.
    Website: www.begambleaware.org

Legal Notice: External links are provided for user support; staycasino on stay-casino.games exercises due diligence in listing reputable organisations in accordance with AU and Curaçao licensing obligations.

Help for Family

OBSERVE: Player addiction can significantly impact families and close relations. EXPAND: Australian best practices encourage providing family-oriented advice and support options. REFLECT: The following guide is intended for those supporting someone facing gambling issues.

  • Open Dialogue: Approach the topic in a non-judgmental manner. Use empathy to foster trust and encourage open discussion about gambling habits.
  • Encourage Support: Suggest professional counseling or peer groups (see below) rather than attempting to manage the issue alone.
  • Family Support Groups: Access forums or chat services for relatives (e.g., Gambling Help Online - Family & Friends, or GamCare Family Support).
  • Professional Advice: Consult a qualified psychotherapist or call national hotlines (such as 1800 858 858 in Australia) for crisis assistance and guidance.

Early intervention and coordinated support can significantly aid recovery. All communications with support services are confidential and non-stigmatising.

Operator's Commitment

OBSERVE: AU and Curaçao regulations necessitate demonstrable internal controls for risk detection and intervention. EXPAND: Staycasino enacts comprehensive behavioural monitoring and responsible gaming protocols. REFLECT: This commitment includes proactive measures designed to safeguard all users.

  • Behavioural Analysis: Advanced systems monitor for risk patterns and behavioural anomalies (e.g., sudden increased spending, repeated deposit attempts in short periods).
  • Automated & Manual Warning Messages: Players receive timely reminders if certain risk thresholds are crossed (e.g., exceeding preset limits, prolonged session times).
  • Intervention Triggers: If a player demonstrates repeated risky patterns-such as escalating losses, frequent deposit failures, or extended sessions-support staff may initiate confidential outreach by email ([email protected]) to offer advice or suspend the account pending review.
  • Data Protection & Confidentiality: All interventions are conducted confidentially in compliance with privacy laws and industry standards.

Legal Disclaimer: staycasino reserves the right, under its license and with the aim of player protection, to restrict or suspend account access in cases where significant risk behaviour is detected, in accordance with AU and Curaçao law.

Updates

OBSERVE: Information on responsible gaming and player protection tools may be updated in line with changes to regulation or operator policy. EXPAND: Players must be notified proactively about significant changes to self-control options or legal provisions. REFLECT: Staycasino utilises multilayered notification systems to ensure transparency.

  • Email Notifications: Registered users will receive notifications about updates to responsible gaming policies and tools via email.
  • Website Banners: Important updates will be posted through dedicated banners on the stay-casino.games homepage and relevant account sections.
  • Change Log Section: The latest version of this page is maintained within the Responsible Gaming section of stay-casino.games.
  • Last Updated: 15 February 2025

Contact & Feedback

OBSERVE: Effective user support is a regulatory requirement in both AU and Curaçao jurisdictions. EXPAND: Staycasino provides direct communication channels for all responsible gaming matters. REFLECT: Qualified support staff respond promptly to requests for self-control intervention, feedback, or general advice.

Feedback & Self-Control Requests: To request self-exclusion, set new limits, or provide feedback relating to responsible gambling, please contact us via email above. Alternatively, access the 'Responsible Gaming' section in your personal account for direct support features once available.

Legal Entity: staycasino is operated by Hollycorn N.V. (registration no. 144359, Scharlooweg 39, Willemstad, Curaçao) with regional representation in Cyprus (Libergos Ltd., reg. ΗΕ 371971), under Curaçao Gaming Control Board remote gaming licence OGL/2023/176/0095 (valid through 2025). Services to AU clients are provided in accordance with applicable law and industry codes. All correspondence regarding responsible gaming should be directed to the Responsible Gaming Department at [email protected].