Terms & Conditions

These Terms govern your relationship with the operator of staycasino via stay-casino.games and set out the mutual rights and obligations in relation to the use of the online gambling services. Effective as of 1 January 2025.

Definitions

OBSERVE: Clarify primary legal and operational terms as used throughout this document for precise reference.
EXPAND: Ensure all expressions used in the scope of online gambling legal discourse are clearly defined, reflecting both explicit and implied jurisdictional nuances.
REFLECT: Provide an unambiguous foundation for all user and operator obligations under AU law and industry standards.

• Operator: Means Hollycorn N.V., registered under number 144359 with legal address at Scharlooweg 39, Willemstad, Curaçao, and license OGL/2023/176/0095 (valid through 31 Dec 2025), operating staycasino exclusively through stay-casino.games for Australian players.
• User/Player: Any natural person who is 18 years or older, registers an account, and participates in games or services provided on stay-casino.games.
• Bet: Any monetary stake placed by a Player on any game or event operated through stay-casino.games.
• Bonus: Promotional incentives (e.g., extra funds, free spins) issued by the Operator under stipulated conditions, subject to dedicated Bonus Terms.
• Wager: The act of betting funds (including Bonus funds) on one or more qualifying games in accordance with applicable rules and conditions.
• Account: A personal Player profile registered with the Operator, permitting access to games and services on stay-casino.games.
• KYC (Know Your Customer): Due diligence procedures requiring Users to verify identity and eligibility, as stipulated by the Operator and relevant legal authorities.
• Service: The entirety of online gambling, entertainment, and transactional functionalities provided by stay-casino.games for AU-based Users.

Account Registration

OBSERVE: Legal access to stay-casino.games is strictly for persons aged 18 years or above, in accordance with Australian law. Registration involves user data provision, account verification, and ongoing eligibility assessment.
EXPAND: The process must enforce KYC, safeguard against underage gambling, and require Users to provide truthful, accurate information.
REFLECT: Set forth the comprehensive legal duties and procedural steps to register, use, and maintain an account.

1. Eligibility: Only individuals aged 18 years or older, not barred by law, are eligible to register. The Operator reserves the right to request documentary evidence of age and identity at any time.
2. Registration Process:
   • Users must complete the registration form on stay-casino.games, providing accurate and complete information, including name, address, date of birth, and valid email.
   • Users must confirm their email address via a verification link sent by the Operator.
   • Upon request, Users must supply KYC documents (e.g., government-issued ID, proof of address, payment method verification) to comply with regulatory requirements and anti-money laundering laws.
3. Obligations of Users:
   • Users must ensure all information is current and accurate. Providing false, misleading, or incomplete information may result in account suspension or closure.
   • Users are responsible for maintaining password confidentiality and must not disclose account credentials to third parties.
   • Users may only register one account. Multiple accounts are prohibited and may result in termination and forfeiture of funds.
4. Ongoing Verification: The Operator may request updated KYC documentation or suspend accounts pending verification at any time to ensure compliance with evolving AU regulations and the Operator's license conditions.

Regional Compliance Note: These obligations reflect Australian requirements for remote gambling operators and include mandatory KYC checks and strict enforcement against underage gaming.

Betting & Gameplay Rules

OBSERVE: The Operator sets the contract for bets, gameplay rules, player conduct, and game integrity on stay-casino.games.
EXPAND: Define minimum/maximum bets, permitted bet types, and provide clear rules on bet settlement, modification, and customer conduct, including real-time interaction (chat) protocols.
REFLECT: Protectments to both Operator and User are embedded in operational transparency, anti-fraud mechanisms, and equitable gameplay.

1. Placing Bets:
   • Bets must be placed through the User's registered account using available account funds and must respect minimum and maximum limits stated per game or promotion.
   • Bet types include, but are not limited to, slot wagers, live casino games, table games, and specialty games as provided by stay-casino.games.
   • All bets are final once confirmed by the system. Bets may not be modified or cancelled except in documented technical error cases or regulatory exceptions.
2. Conduct & Integrity:
   • Players must act fairly and refrain from using unfair systems (e.g., bots, software exploits, collusion).
   • Abusive, offensive, or threatening language or conduct in chat forums or User interaction areas is strictly prohibited.
   • The Operator reserves the right to limit, cancel, or refuse bets or restrict play to protect game integrity and comply with legal requirements.
3. Live Casino & Chat:
   • Chat functions are moderated. Insults, threats, incitements to illegal activity, or self-promotion are grounds for immediate suspension.
   • Any suspected fraudulent conduct will be investigated and may lead to account termination.

Protective Clause: The Operator may void or adjust bets when technical failures, regulatory directives, or manifest errors are confirmed. All gaming activities are monitored to ensure fair play and legal compliance.

Bonus Terms

OBSERVE: Bonuses are subject to strict terms regarding their use, eligibility, activation, and redemption on stay-casino.games.
EXPAND: Clearly set out activation requirements, wagering obligations, prohibited activities, maximum allowed bets, and policy on promotion stacking.
REFLECT: Integrate both regulatory and operator-imposed constraints to ensure transparent and responsible bonus handling for AU residents.

1. Activation & Eligibility:
   • Bonuses may require opt-in and/or bonus codes and are only granted per individual, household, IP address, or device as specified.
   • Bonuses are not transferable and expire if wagering requirements are not met within the designated timeframe, which will not exceed 31 Dec 2025.
2. Wagering Requirements:
   • Bonus funds and winnings are subject to wagering requirements (e.g., 30x bonus amount) before withdrawal. Only qualifying bets contribute toward these requirements.
   • Bets placed with bonus funds are subject to maximum bet limits as per promotion terms (e.g., AUD 5 per bet unless otherwise stated).
   • Some games may be excluded from bonus wagering-see the Bonus Terms page for specific ineligible games.
3. Prohibited Actions and Promotion Stacking:
   • Abuse or exploitation of bonuses or simultaneous participation in multiple promotions in breach of stated terms is prohibited.
   • Bonuses may not be combined unless authorized by the Operator. Attempts to circumvent restrictions may result in bonus forfeiture, account suspension, or closure.
   • Operator reserves the right to amend, withhold, or withdraw any promotion following issuance with appropriate notification.

Protective Clause: In the event of actual or suspected bonus abuse, the Operator may cancel bonuses, refuse withdrawals, and terminate related accounts, fully in line with AU law and the operator's licensing conditions.

Payments & Withdrawals

OBSERVE: Payment transactions and financial operations on stay-casino.games must satisfy both legal and procedural standards, including anti-money laundering (AML) and responsible gambling provisions.
EXPAND: Specify accepted deposit and withdrawal methods, applicable limits and fees, payout processing times, and special refund provisions.
REFLECT: Procedures are tailored for clarity and AU regulatory compliance, ensuring user protections and operational transparency.

1. Deposits:
   • Accepted methods include debit/credit cards, e-wallets, and approved cryptocurrencies as available on stay-casino.games. Third-party deposits are strictly prohibited.
   • Deposits must meet stated minimums (e.g., AUD 20 or platform equivalent). No credit is extended to Users for gambling activities.
2. Withdrawals:
   • Withdrawals may only be made to a payment method registered in the User's verified name. The Operator may impose maximum withdrawal limits per transaction/day/week.
   • Processing times may vary by method but will not exceed five (5) banking days, subject to successful KYC verification and regulatory clearance. Withdrawals may be split into installments per applicable AML obligations.
   • Fees, if any, are transparently disclosed prior to processing. Regulatory levies or taxes, if applicable in AU, are the responsibility of the User.
3. Refunds and Reversals:
   • Refunds are generally not available once a bet is confirmed. Exceptional cases (e.g., manifest errors, proven technical malfunctions) may entitle Users to a refund, at Operator's discretion and subject to approval by relevant authorities.
   • Bonus funds forfeited or reversed in cases of ineligibility or bonus abuse, per respective promotion rules.
4. AML & Reporting: All transactions are monitored for AML compliance. Suspicious activities are reported to authorities in line with Australian and Curaçao regulatory requirements.

Regional Compliance Note: Payment processing is governed by Australian financial regulations as applied to remote operators, the regulatory jurisdiction of Curaçao, and all associated consumer protections mandated by applicable law.

Limitation of Liability

OBSERVE: The Operator's obligations and exclusions of liability must be clearly articulated, establishing both operational guarantees and legal boundaries.
EXPAND: Identify circumstances under which liability is limited or excluded and clarify maximum exposure per dispute.
REFLECT: This structure ensures operator risk mitigation and user awareness in all transactional contexts.

1. Operator Obligations:
   • The Operator guarantees the fairness and integrity of all games offered on stay-casino.games, with software and results regularly tested for randomness and accuracy.
   • The Operator undertakes to provide accurate and timely information regarding account status, bet outcomes, and financial transactions.
2. Exclusions of Liability:
   • The Operator is not liable for any loss or damage arising from technical failures, telecommunications interruptions, or user-side system errors outside its control.
   • The Operator disclaims liability for indirect, incidental, or consequential damages resulting from the use of or inability to access the service, even if notice of such damages was provided.
3. Compensation Cap:
   • In all cases, the Operator's liability shall not exceed the amount of the individual bet, stake, or deposit placed or attempted by the User in relation to the disputed transaction or event.

Protective Disclaimer: Statutory consumer protections under Australian law, including the Australian Consumer Law, apply to the extent they are not lawfully excluded. Nothing in these Terms is intended to exclude liability for fraud or misconduct by the Operator.

Intellectual Property Rights

OBSERVE: The content, design, trademarks, brands, technologies, and software on stay-casino.games are protected by intellectual property law.
EXPAND: Specify prohibitions on unauthorised copying, reproduction, distribution, modification, or commercial exploitation.
REFLECT: Safeguard the brand integrity and software assets of the Operator and its licensors.

• Copyright Notice: All materials-including text, logos, graphics, images, software code, and multimedia-published on stay-casino.games are the exclusive property of Hollycorn N.V. and/or its licensor partners, unless otherwise stated.
• Restrictions: Users may access content solely for personal, non-commercial use within the scope of staycasino's services. Any use, copying, distribution, or modification for other purposes is strictly prohibited without the Operator's prior explicit written consent.
• Trademarks: All registered and unregistered trademarks (including the staycasino name and logo) are owned by the Operator and protected under intellectual property laws. Unauthorised use is subject to enforcement and legal remedy.

Infringements may result in account suspension, legal action, and claims for damages as provided for by law.

Privacy & Data Protection

OBSERVE: Users' personal data is collected and processed by the Operator pursuant to applicable privacy legislation.
EXPAND: Refer to the comprehensive stay-casino.games Privacy Policy, accessible via the footer or on request, for full details of how personal information is handled.
REFLECT: Reassure Users that all processing is lawful, fair, and compatible with Australian and relevant international privacy standards.

• Data Processing: All User data is processed in accordance with the stay-casino.games Privacy Policy and the requirements of applicable Australian and Curaçao privacy and data protection laws.
• User Rights: Users may request access, correction, or deletion of their personal data in line with legal rights outlined in the Privacy Policy.
• Information Security: The Operator undertakes to use reasonable technical and organisational measures to safeguard User information against unauthorised access or misuse.

Changes to Terms

OBSERVE: Terms may require periodic updates for regulatory compliance or operational reasons.
EXPAND: Specify notification mechanisms, timeframe for effect, and User options in case of disagreement.
REFLECT: Ensure procedural clarity and regulatory approval for material amendments.

• Updates: The Operator may amend these Terms by posting updated versions on stay-casino.games and, where material changes are made, providing notice to Users via email and/or in-site banners at least 7 days in advance of implementation.
• User Acceptance: Continued use of stay-casino.games after changes take effect is deemed acceptance of revised Terms.
• Right to Discontinue: If a User disagrees with revised Terms, they may discontinue use of the service and request account closure with withdrawal of eligible balances.

Termination & Suspension

OBSERVE: Reasons and procedures for account closure, suspension, and refund obligations.
EXPAND: Cover operator and user rights, notification process, and implications for residual funds and disputes.
REFLECT: Ensure legal soundness and procedural fairness.

1. Reasons for Termination or Suspension:
   • Breaches of these Terms, provision of false information, suspected fraud or money laundering, abusive conduct, and regulatory violations may result in account suspension or termination.
   • Inactive accounts may be closed following notice if there is no activity for a period specified in the relevant policy (not less than 24 months).
2. Procedure:
   • The Operator will notify Users by email regarding any suspension or closure decision and specify the basis for such action.
   • In cases of closure, residual eligible funds will be returned to the User's verified payment method, subject to all due diligence and regulatory checks. Funds linked to fraud, illegal activity, or violation of these Terms may be withheld.
3. User-Initiated Closure: Users may voluntarily request account closure at any time by contacting [email protected]. All obligations and pending funds must be settled prior to closure.

Protective Clause: The Operator reserves the right to retain information and documents as necessary to discharge legal, regulatory, and AML obligations beyond the account closure date.

Governing Law & Jurisdiction

OBSERVE: Establish which law governs these Terms and how disputes are resolved.
EXPAND: Reflect both operator's licensing jurisdiction (Curaçao) and AU-specific consumer protections, and specify dispute escalation mechanisms.
REFLECT: Ensure users understand their legal rights and remedies, as mandated by industry and regulatory standards.

• Applicable Law: These Terms are governed by the laws of Curaçao, subject to mandatory Australian consumer protection laws to the extent applicable to Users in Australia.
• Jurisdiction: Any disputes arising in connection with these Terms or the use of stay-casino.games that cannot be resolved through customer support will be submitted first to negotiation and, if unresolved, to confidential arbitration in Curaçao or another mutually agreed jurisdiction.
• Consumer Rights: Nothing in this section deprives Users in Australia of any rights or protections under Australian Consumer Law or prevents court proceedings in Australia where such law mandates.

Contact Information

OBSERVE: All users must have effective means to contact the operator for support and legal matters.
EXPAND: Supply all relevant details per provided data and ensure compliance with user notification obligations.
REFLECT: Address requirements of both Australian and Curaçao regulators for operator transparency and accountability.

• Customer Support Email: [email protected]
• General Enquiries Email: [email protected]
• Official Website: https://stay-casino.games
• Headquarters Address: Scharlooweg 39, Willemstad, Curaçao
• AU & EU Subsidiary/Agent: Libergos Ltd., Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus (Company Reg. HE 371971)
• Operator: Hollycorn N.V. (Company Reg. 144359), Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Contact Person (Author): Samuel Lewis
• Phone: Not specified; please use email contacts for official correspondence.

Complaints and Escalations: All complaints should first be addressed to [email protected]; unresolved matters may be escalated to applicable regulatory authorities in Curaçao or Australia as stipulated in Dispute Resolution procedures above.